Frequently Asked Questions
Everything you need to know about shopping with Rumex US.
What is the standard shipping time for Rumex US orders?
We offer standard shipping across the United States, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 30 days of delivery. Please visit our Returns Portal to start your request.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion fits can vary between slim and oversized styles.
Are your materials sustainably sourced?
At Rumex US, we prioritize high-quality, durable fabrics. We are currently transitioning 40% of our collection to organic cotton and recycled polyester to reduce our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.